Our returns policy
Prints that arrive damaged, defective, or materially different from the product description are eligible for a free reprint or refund, reported within 30 days of delivery.
Because prints are produced on demand to your specific order, we are unable to accept returns for change of mind. Please review your selection carefully before placing your order.
If the parcel itself looks damaged on arrival, photograph the outer packaging first; then photograph the print as you unpack it. That documentation helps us resolve your case quickly.
How to request a reprint or refund
Fastest: use the claim form.
- Photograph the damaged or defective item and the packaging.
- Email us at support@artifactworldgallery.com with the email you used at checkout and your Stripe receipt (or the checkout reference from your confirmation link), plus your photographs.
- We will respond within 2 business days with a resolution.
Refund timeline
Approved refunds are processed to your original payment method within 5–10 business days, depending on your card issuer. You will receive an email confirmation when the refund is initiated.
Questions?
Email us at support@artifactworldgallery.com. We read every message and aim to respond within one business day. See also our shipping page and the FAQ.
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