Print orders
Email support@artifactworldgallery.com — we reply within one business day. Include the email you used at checkout and your Stripe receipt (or the cs_ checkout reference from your confirmation link).
My print hasn't arrived, or the wrong item came. Check order status first for the production-plus-transit window; if it's overdue or wrong, file a claim and we'll reprint or refund.
Order status · Report a damaged print · Returns & reprints · Shipping · Materials · Care · FAQ
The iOS app
Same address: support@artifactworldgallery.com. Tell us what device you're on, what version of the app you're running (Settings → About), and what happened. Screenshots help.
I subscribed to Plus. How do I get it on my other devices?
Plus is Family Sharing-enabled. On each device, open Settings → tap Restore purchases. Make sure you're signed in with the same Apple ID, or a family member who shares with that ID.
My saved artworks vanished after I reinstalled.
The artworks you save, the collections you create, the artists you follow, and your notes live in a local database on your device. Deleting the app deletes that database; the data isn't synced anywhere. We don't have a backup we can restore. The trade-off is that we never collect or transmit your data — it's local-only by design.
I found a wrong attribution / date / typo on an artwork.
Please tell us. Email with the artwork title (or its URL) and the issue, and we'll queue the correction for the next data refresh. Attribution and dating in art history are often revised — we follow the source institutions' records and welcome corrections.
I'm not getting exhibition notifications.
Exhibition tracking is a Plus feature and needs Notifications permission. Check Settings → Notifications for Artifact World Gallery, confirm you're following the work or artist, and that Plus is active. Tell us your iOS version and device if it still doesn't fire — we'd like to reproduce it.
How do I delete all my data?
Settings → tap Reset all data. Or simply delete the app from your home screen. Both options are immediate and irreversible.
Will there be an Android version? Artwork submissions?
Not at the moment. The app is iOS-only and the collection is curated centrally from public-domain museum sources. Basic discovery is free; Plus adds real-world tracking, and prints are available on this website. We may revisit any of these in the future, but the current shape is the intentional one.
Status
The app is fully offline-first; there's no server you can be locked out of. The website at artifactworldgallery.com is hosted on Cloudflare. If the site is down, the app keeps working.